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Faq & Help

these concern KNOTHINGELSE

Knothingelse

Where is Knothingelse products produced?

Our products are made by hand in Berlin, Germany.

Which materials are used in Knotingelse products and where are they sourced?
  • Our materials are certified Oeko-Tex-Standard 100 and are sourced in Germany. We use the following materials:

 

  • Ribbons: Viscose with a cotton core or silver plated PA [Was ist PA? Abkürzung für etwas?]
  • Locks: Stainless and nickel free steel with magnets
  • Plugs: 925er silver

All details are provided in the product description.

How do I find the right size?

Our bracelets are produced in S (length ca. 15.0 cm), M (length ca. 16.5 cm), andL (length ca. 19.5 cm). All other products are one size. Our sizes are, however, only indicative. Your own comfort in wearing our products plays another significant role.

What happens if the sizes doesn’t fit me?

Please send us your relevant measurements, e.g., of your wrist or neck, and we’ll produce a product tailored just for you. Please acknowledge it might take longer than usual to process your request.

How do I care for Knotingelse products?

the viscose ribbons are suitable for a gentle hand wash

Delivery & Payment

How does the delivery work?

We deliver your order using [DHL]. The delivery typically takes [x-x] business days. Shipping cost amount to 4.90 EUR within Germany and 13,90 EUR within Europe.

Which destination do you ship to?

We deliver within Europe.

Which payment methods do you accept?

We accept payments through Paypal or via bank transfer. If you choose to pay via bank transfer, please transfer directly on our account and use the order number as intended purpose.  Your order will be shipped after we’ve received your payment on our account.

Returns & Refunds

How can I return my order?

Should you choose to return your order, please:

  1. Please contact us use our contact form under ‘contact’. Please provide your order number.
  2. Please send your order with a print out of your order number using the original packaging, or a padded envelope or package, to the following address:

 

Layla De Mue

c/o Zander und Partner

Savingyplatz 6

10623 Berlin

GERMANY

 

We will process your refund as soon as we receive your package.

How long can I return my order?

You have 14 days after you received your order to decide whether to keep your items.

Who is responsible for the shipping fee of returns?

You will have to pay the shipping pay should you wish to return your order. We will have to refuse packages that have not been paid for in terms of shipping cost.

If you have any problems with your order or any questions, we will try to help you as fast and best as possible! Do not hesitate to contact us.

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